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Skills
Experience
Sales Representative
Centerfield
2026-01 - 2026-04
Handled inbound and outbound sales calls, achieving monthly targets and upselling additional services. Utilised CRM tools to track leads and maintain customer records. Collaborated with a team of 5 agents to improve sales scripts, resulting in a 12% increase in conversion rate. Provided post‑sale support and resolved client issues promptly.
Vacation Packages Booking Agent
Alorica
2025-07 - 2025-11
Managed booking requests for travel packages via phone and chat, processing an average of 80 reservations per week. Used reservation software and payment platforms while ensuring compliance with company policies. Trained new hires on booking procedures and customer handling techniques, improving team efficiency by 15%.
Insurance Support Agent
Sagility Healthcare
2024-10 - 2025-02
Provided technical and administrative support for insurance claim processing. Handled client inquiries, verified documentation, and updated the internal case management system. Assisted a team of 8 agents, contributing to a 20% reduction in claim processing time.
Technical Support & Sales (Chat) Agent
Hinduja Global Solution
2024-01 - 2024-10
Delivered technical assistance via live chat, troubleshooting hardware and software issues for customers. Simultaneously promoted and sold complementary products, achieving a 10% upsell rate. Utilised ticketing system and knowledge base to resolve 95% of issues on first contact.
Customer Service Agent (Phone)
Hinduja Global Solution
2021-12 - 2024-01
Answered inbound calls, provided product information, and resolved billing inquiries. Maintained an average satisfaction score of 4.7/5. Trained junior agents on call handling protocols and contributed to process improvement initiatives that reduced average handling time by 8%.
Sales Clerk
Bashco Shopping Centre
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Assisted customers with product selection, operated POS systems, and managed inventory restocking. Developed strong interpersonal skills and a customer‑focused approach.
Education
Holy Childhood High School
Languages
English
fluent
Last updated: 2 hours ago